Terms & Conditions

About These Terms

These Terms and Conditions ("Terms") govern access to the website tivimatepro.net and the services offered under the TiviMate Pro Net name.

These Terms apply when you visit the website, contact customer support, request a free trial, purchase a subscription or otherwise use a service offered through TiviMate Pro Net.

By using the website or purchasing a service, you agree to these Terms together with our Privacy Policy, Refund Policy and any other policies expressly referenced during your purchase.

If you do not agree with these Terms, you should not purchase or continue using the service.

About TiviMate Pro Net

TiviMate Pro Net operates through:

TiviMate Pro Net provides digital subscription and customer-support services for compatible devices.

Who May Use the Service

You may use the service only if you are legally permitted to enter into the relevant transaction and use digital subscription services under the laws applicable to you.

If local law requires parental, guardian or other authorization for a purchase, that authorization must be obtained before placing an order.

You are responsible for ensuring that the information provided when requesting or purchasing the service is accurate and complete.

IPTV Subscription Services

TiviMate Pro Net offers digital IPTV subscription plans designed for compatible devices and supported media players.

Subscription features may include live television, movies, series, electronic program guide information and different stream-quality options where available.

Current website offers may include approximately 19,500+ live channels and 80,000+ movies and series. Catalog size, categories and individual content availability may change over time.

Compatibility currently includes supported configurations for Smart TVs, Fire TV devices, Android devices, Apple devices, selected MAG/STB devices, Windows PCs and Mac computers.

The exact features, connection count, duration and price applicable to an order are the details displayed or communicated for the specific plan selected at the time of purchase.

Free 24-Hour Trial

TiviMate Pro Net may offer eligible prospective customers a free trial lasting for up to 24 hours.

The purpose of the trial is to allow the customer to check device compatibility and evaluate the service before purchasing a longer subscription.

Trial availability is not guaranteed for every request, device, region or customer. We may limit repeated or abusive trial requests.

A free trial does not automatically create a paid subscription and does not constitute a guarantee that every stream, title, channel or feature will remain available after the trial.

Plans, Duration and Connections

Standard subscription periods offered on the website may include 3-month, 6-month and 12-month plans, together with selected longer-term offers.

Plans may be offered for one, two or three simultaneous connections depending on the subscription selected.

A plan purchased for one connection must not be used as though it were a multi-connection plan.

Unless a specific offer clearly states otherwise, the subscription price is a one-time charge covering the selected prepaid subscription period rather than an automatically recurring monthly payment.

Purchasing a longer subscription period does not create ownership of the underlying software, servers, channels, programs, movies, trademarks or other third-party intellectual property.

Prices and Payment Methods

Customers must pay the price communicated or displayed for the selected subscription before paid access is activated, unless another arrangement is expressly confirmed by support.

Payment methods currently offered or supported may include:

The payment method available for a specific transaction may depend on the order, location, payment-provider availability or information provided by customer support.

Customers are responsible for checking the amount, currency, subscription duration and connection count before completing payment.

Payment-provider fees, currency-conversion charges, banking fees or blockchain transaction fees imposed by third parties are outside our control.

Activation and Delivery

IPTV subscriptions are digital services and no physical product is shipped.

Subscription preparation is typically completed within approximately 5–7 minutes after the required customer information and payment confirmation have been received.

This timeframe is an estimate rather than a guaranteed deadline. Activation may take longer because of payment verification, technical maintenance, unusual order volume, incomplete customer information or other circumstances.

Customers must provide accurate device and contact information when requested so that access and compatibility assistance can be prepared correctly.

Devices and Connections

The service requires a compatible device, internet connection and supported IPTV media player or configuration.

Supported device categories may include:

Compatibility may differ between device models, operating-system versions and third-party media players.

Customers who are uncertain about compatibility should request assistance or a free trial before purchasing.

Streaming Quality

Depending on the stream, device and network conditions, content may be available in quality levels including 4K, Full HD, HD and SD.

Displaying a quality category does not mean that every channel, movie or program is available in that resolution.

Streaming performance can be affected by internet speed and stability, Wi-Fi signal strength, ISP routing, network congestion, device capability, media-player performance and other technical factors.

Customers are responsible for maintaining an internet connection and device capable of supporting the quality they wish to use.

Customer Responsibilities

You are responsible for:

• providing accurate order and device information;
• using a compatible device and stable internet connection;
• keeping subscription credentials reasonably secure;
• using only the number of connections included in your plan;
• complying with applicable laws and regulations;
• using content only where you are legally authorized to do so;
• following applicable third-party software and device terms;
• contacting support promptly when assistance is required.

You should not publish or openly share private subscription credentials, passwords or other account information.

Prohibited Use

You may not use the website or service to:

• violate applicable law;
• infringe copyright, trademark or other intellectual-property rights;
• resell or commercially redistribute access without written authorization;
• share access beyond the connection limit purchased;
• attempt unauthorized access to servers, systems or customer accounts;
• interfere with the security or operation of the website or service;
• use automated systems in a manner that damages or overloads the service;
• submit fraudulent payments, chargebacks or false information;
• impersonate another person or falsely represent authorization;
• use the service to facilitate unauthorized distribution of protected content.

We may suspend or terminate access where we reasonably believe these Terms have been materially violated.

Refund Requests

Refund eligibility is determined according to the Refund Policy in effect at the time relevant to the transaction, together with any mandatory consumer rights that cannot legally be excluded.

Customers requesting review of a transaction should provide sufficient information to identify the order, such as their name, payment or transaction reference, subscription involved and reason for the request.

Submitting a refund request does not automatically mean that the request is approved.

Where payment was processed through a third-party payment provider, additional provider rules may also apply.

Service Availability and Changes

Digital streaming services can be affected by technical maintenance, network problems, upstream changes, software updates and other circumstances outside the direct control of TiviMate Pro Net.

We do not guarantee that every individual stream, title, program, category, electronic guide entry or third-party feature will remain continuously available.

Catalog composition and technical infrastructure may change during a subscription period.

We may make reasonable technical or operational changes to maintain, secure or improve the service.

Copyright and Trademarks

Website design, original text, graphics, branding and other materials created for TiviMate Pro Net may be protected by applicable intellectual-property laws.

Third-party names, applications, operating systems, device names, trademarks and logos belong to their respective owners.

References to third-party products are intended to describe interoperability or compatibility and do not, by themselves, represent sponsorship, endorsement, ownership or official affiliation.

Customers must not use the service to intentionally infringe or facilitate infringement of third-party intellectual-property rights.

Copyright-related notices can be submitted through our designated website contact channels and our copyright information page.

Third-Party Software and Services

The service may be used with third-party devices, operating systems, software, media players, internet providers and payment providers.

These third parties operate independently and may have their own terms, privacy policies, technical requirements, pricing or restrictions.

TiviMate Pro Net does not control third-party software updates, app-store availability, operating-system changes, payment-provider decisions or device-manufacturer policies.

Suspension and Termination

Access may be suspended or terminated where reasonably necessary because of material violations of these Terms, fraudulent activity, payment abuse, unauthorized resale, excessive connection use, security threats or unlawful use.

Where appropriate and practical, support may request clarification or attempt to resolve an issue before permanent termination.

Termination does not eliminate obligations that by their nature should continue, including outstanding payment, intellectual-property and liability provisions.

Disclaimer and Limitation of Liability

To the maximum extent permitted by applicable law, the service is provided based on the features and conditions described for the applicable subscription.

We cannot guarantee uninterrupted access where a problem is caused by circumstances outside our reasonable control, including the customer's internet connection, ISP, device, third-party application, operating system, payment provider or other external infrastructure.

To the maximum extent permitted by law, TiviMate Pro Net will not be responsible for indirect, incidental or consequential losses arising solely from unavailable third-party services, incompatible customer equipment or unauthorized customer use.

Nothing in these Terms excludes or limits rights or liabilities that applicable mandatory law does not permit the parties to exclude or limit.

Personal Information

Information provided through the website or customer support may be used to process orders, provide customer support, manage subscriptions, respond to requests and operate the service.

Customers should not send unnecessary sensitive information, passwords, complete bank-card information or private login credentials through general contact forms or WhatsApp.

Additional information about the handling of personal information is provided in the Privacy Policy.

Changes to These Terms

TiviMate Pro Net may update these Terms when necessary to reflect changes to the service, website, payment processes, policies, legal requirements or operating practices.

The current version will be published on this page with an updated revision date.

Where required by applicable law, material changes will be communicated or handled with any additional notice or consent that the law requires.

Applicable Law and Consumer Rights

These Terms are intended to operate subject to the laws that validly apply to the relevant transaction, customer and service provider.

Nothing in these Terms is intended to remove statutory consumer rights, withdrawal rights, remedies or other protections that applicable mandatory law does not allow a business to waive.

If a provision of these Terms is found invalid or unenforceable under applicable law, the remaining provisions should continue to apply to the fullest extent legally possible.

Customers are encouraged to contact support first when a dispute or concern arises so that the matter can be reviewed and, where possible, resolved directly.