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Have a question about a subscription, payment, free trial, setup, refund request or an existing order? Send us your request and continue directly on WhatsApp.
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Choose Your Request Type
Select the reason for contacting us and the form below will prepare the correct request.
Tell Us How We Can Help.
Fill in the form and click the button. Your information will be automatically formatted into a WhatsApp message ready to send to our support team.
Send a Support Request
Need Help With Payment?
Contact support before paying if you are unsure which payment method or subscription is right for you.
Submit Your Request With Your Order Details.
Refund eligibility is determined according to the applicable refund policy. Include your order or transaction reference when contacting support.
Request Your Free 24H Trial.
Select your device in the contact form and send us your free trial request directly through WhatsApp.
You May Find Your Answer Here
Frequently Asked Questions
Answers about plans, devices, payment and subscriptions.
View FAQ → SETUPIPTV Setup Guide
General setup information for compatible devices.
View Guide → PLANSIPTV Plans
Compare subscription durations and device connections.
View Plans → POLICYRefund Policy
Review applicable refund terms before submitting a request.
Read Policy →Contact TiviMate Pro Net on WhatsApp.
Tell us what you need and include your device or order information when relevant.
For account, payment, refund or subscription questions, avoid sharing passwords, complete payment card details or other sensitive credentials through the contact form or WhatsApp.